Pricing

Yes. Free and Starter merges still store a pre-merge snapshot (30 days). After you upgrade to Team or Business, Undo works on those earlier merges while the snapshot lasts. Business can also opt in to 90-day snapshots for new merges.

Ticket Merge is free to install. Paid plans (Starter, Team, Business) are billed per organisation by Brand Hub Studio Ltd via Stripe, not by Zoho Marketplace. A Zoho Desk administrator upgrades from Preferences in Ticket Merge, or from this pricing page. Subscriptions renew automatically each month until cancelled. Cancel from Manage billing in Preferences; cancellation takes effect at the end of the month already paid for, then the organisation moves to Free. We do not take card details on our own servers; Stripe processes the payment.

No VAT is charged. Brand Hub Studio Ltd is not VAT registered.

No. Auto-merge never merges tickets from different departments. You can still detect similar tickets across departments and review them. An agent needs to move a ticket into the same department before merging. On Team and Business, tick the departments that may be compared with each other. If none are ticked, there are no cross-department matches. Same-department matching is unchanged.

One completed group merge counts as one, whether an agent clicked Approve or Auto merged it. The count is of completed merges in a calendar month, from the 1st of each month (UTC), not of tickets scanned. Scanning and suggestions are unlimited on every plan. Undo does not give a merge back. During the 7-day trial you get Team’s 200 merges, or your plan’s allowance if that is higher.

Auto-merge leaves further groups as suggestions, and Approve is blocked, until the count resets on the 1st of the next month (UTC). Suggestions already in the queue are not deleted. Ticket Merge also stays inside its share of your Zoho Desk daily API credits, which is a separate safeguard and is not a plan limit.

You can start the 7-day trial once from Preferences. While it is running you get AI summaries, Auto-merge, email and Slack notifications, and Undo. The usual 7-day Auto-merge shadow period is skipped, so Auto can actually merge, and you get Team’s 200 merges, or your plan’s allowance if that is higher.

Features and the merge allowance return to your plan. Existing merges stay as they are. On Free, Auto departments go back to Suggest, and saved email or Slack settings stop sending until you upgrade to Starter or above. On Starter, Auto-merge and AI summaries stay on; Undo returns to the plan (Team and Business).

Per organisation. One monthly plan covers the whole Zoho Desk organisation, not each agent.

No. Uninstalling the Ticket Merge extension does not cancel a paid subscription. Cancel from Manage billing in Preferences. Cancellation takes effect at the end of the month already paid for, then the organisation moves to Free. Existing merges are unchanged.

Yes. You can request a full refund within 7 days of purchase by emailing hello@brand-hub.co. We refund the amount paid for that purchase in full.

Business is not metered at a published monthly merge allowance. Fair use means ordinary help-desk volume for one Zoho Desk organisation. We may slow or pause further merges if usage is unusually high, or if Ticket Merge must stay inside its share of your Zoho Desk API credits. Suggestions and scanning continue. We will contact the organisation before applying a hard stop wherever practical.