Billing

Direct answer. Plans are Free, Starter (€29 / $32), Team (€79 / $89) and Business (€179 / $199), billed per Zoho Desk organisation as a monthly recurring subscription. Europe (including the UK) defaults to euros; the United States and the rest of the world default to US dollars. Subscriptions renew automatically each month until cancelled. Ticket Merge is free to install. Paid plans (Starter, Team, Business) are billed per organisation by Brand Hub Studio Ltd via Stripe, not by Zoho Marketplace. There is no yearly plan at launch.

• Compare entitlements on the Pricing page.
• Start Free, then start the one-time 7-day trial from Preferences if you want to try Auto, notifications, AI and Undo. On Starter, AI summaries are already included; the trial is still useful for Undo.
• An administrator upgrades, changes plan, updates the card or cancels from Preferences (Continue to payment / Manage billing). Stripe opens in a new tab.
• Uninstalling the extension does not cancel a paid subscription. Cancel from Manage billing. Cancellation takes effect at the end of the month already paid for, then the organisation moves to Free.
• Uninstalling stops the extension. Organisation data in Ticket Merge is purged about 7 days later. Merges already made in Zoho Desk remain in Desk.

You can request a full refund within 7 days of purchase by emailing hello@brand-hub.co. We refund the amount paid for that purchase in full.