Notifications · Slack
Set up a Slack Incoming Webhook
Direct answer. Starter, Team and Business — and an active 7-day trial — can send a short Auto-merge alert to Slack. Auto-merge needs at least one notify channel (email or Slack).
Starter+ can send merge alerts to Slack. Auto mode needs at least one notify channel (email or Slack).
- Create a Slack app (or open an existing one) → Incoming Webhooks → On.
- Add New Webhook to Workspace → pick a channel (for example
#ticketmerge-notify). - Copy the
hooks.slack.comURL into Ticket Merge Preferences → Notifications.
Paste only Incoming Webhook URLs. Events API is not required for these alerts.
The webhook URL is stored encrypted on our server and is not shown again after you save it. Slack alerts include the kept ticket number and subject, the absorbed ticket numbers, the department, the score, and that the merge was Auto. Ticket bodies are not included.
If you are on Free after the 7-day trial ends, a saved webhook stays on file but alerts are not sent until you upgrade to Starter or above.