Undo function

Direct answer. On Team and Business, and during the 7-day trial, you can undo a merge while Ticket Merge still has the encrypted pre-merge snapshot. The snapshot lasts 30 days by default, or 90 days if a Business organisation opts in.

• Free and Starter do not include Undo, except during the 7-day trial.
• Free and Starter still store a pre-merge snapshot. After you upgrade to Team or Business, Undo works on those earlier merges while the snapshot lasts. (This answers the Figma pricing question “Can I Undo Free merges later?”)
• Undo recreates a ticket from the snapshot and leaves a private link note. Undo does not give a merge back towards the monthly allowance. Ticket Merge does not use Zoho’s recycle bin.
• If the snapshot has expired, the merge cannot be undone from Ticket Merge.