Email notifications

Direct answer. You can save one team email address in Preferences. Ticket Merge sends Auto-merge, 7-day trial-ended and credit-share notices to that address through Resend. It does not email your end customers.

1. Open Preferences and enter a notification address. Starter and above, or an active 7-day trial, can save and use it.
2. Mail is sent from notifications@send.ticket-merge.com.
3. The note includes ticket numbers and subjects, not ticket bodies.

If Resend is not configured, Slack can still send, and email is skipped. Removing the last notify channel switches Auto departments back to Suggest.